Thomas J. Fannon & Sons

The right heating oil supplier can ensure warmth, comfort, and peace of mind. However, not all suppliers offer the same level of service, pricing, or reliability, which can leave you in the cold both literally and figuratively. In today’s post, Thomas J. Fannon & Son shares the signs that it might be time to switch to a new heating oil provider.

Delayed Deliveries

Timely delivery is essential when it comes to heating oil. Running short of heating oil is not just a matter of inconvenience. While most furnaces are designed to automatically shut down when it runs out of oil, it can cause problems with the filter, oil line and oil pump. It will also mean you’ll need to make an appointment with a heating professional to bleed the oil line before you can introduce new heating oil in the fuel tank.

Complicated and Time-Consuming Order Process

Buying heating oil should be upfront. If ordering heating oil feels like a chore due to a complicated ordering process or poor customer service, consider switching to suppliers who offer user-friendly online platforms. Additionally, we at Thomas J. Fannon & Son offer services such as automatic or on-call deliveries and easy-level payment plans!

Poor Customer Service

One of the reasons why customers stick with a particular vendor, dealer or contractor is their level of customer service. If you feel that you’re not getting the respect that you deserve as a customer — the staff is impolite, complaints go unresolved — it’s a sign that the company doesn’t value its customers. Opt for a heating oil supplier that prioritizes customer satisfaction.

Qualities of a Good Heating Oil Supplier

When looking for a new heating oil supplier, keep these factors in mind:

• Reliability. Choose a provider with a strong track record of on-time deliveries.
• Competitive Pricing. Look for companies that offer transparent and fair pricing models.
• Exceptional Customer Service. Select a supplier known for courteous and professional service.
• Comprehensive Services. Opt for companies that provide additional services like system maintenance and emergency support.

If you are looking for a good heating oil supplier, get in touch with Thomas J. Fannon & Sons to learn more about what we can do for you. Give us a call at (703) 549-5700, of fill out our online form to schedule a free estimate on our services.